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SMART WAY® SERVICES
Planning the SMART Way®

“If you’ve got ten minutes to do something, spend the first nine of them planning.”

Successful organizations rely on good planning, and on great execution. In our practice we embrace a performance-based, metrics-driven approach to strategic planning. Companies that embrace such an approach are more likely to achieve their goals, and retain motivated and empowered employees, than organizations that operate on a tactical basis.

Just like Selling the SMART Way, Prospecting the SMART Way and Customer Service the SMART Way, Planning the SMART Way is:

• Based on a formal process model
• Driven by Customer Intelligence
• Relies on simple, straightforward tools to achieve complex and sophisticated results
• Simplifies the creation, tracking and interpretation of performance metrics

We provide several different approaches to strategic planning including:

• Success Planning®, a planning model that utilizes the balanced performance scorecard approach.
• Hoshin Planning, a planning model that produces strategic breakthroughs in performance; this is the companion to the Japanese model of continuous improvement known as “Kaizen,” the basis for Six Sigma process management.

Our toolkit for Planning the SMART Way also includes the strategic use of teambuilding elements, communications insights, and organizational psychology. With such support, we create effective collaboration, cascade the strategic planning process throughout the organization, and achieve widespread adoption of the process from top to bottom. Our planning techniques are backed by decades of academic theory, executive experience and trained facilitation. All of the facilitators who deliver BSG planning engagements are principals in their own consulting practices and senior executives of major corporations.

Planning the SMART Way programs are always customized projects, designed in collaboration with the client to produce appropriate outcomes. Typical projects include a combination of day-long and multi-day intensive sessions, followed by structured schedules of small group and departmental work, coaching and reinforcement. As may be appropriate, the BSG team will also interface with the IT organization to ensure that appropriate performance data is captured and reported upon.

Affiliates who support and deliver Planning the SMART Way™ engagements include:

Dr. Rebecca Staton-Reinstein, President, Advantage Leadership
Suresh Rajpal, CEO Visnova Solutions. Former CEO HP India
Per Lindskog, President, US Credential